CANCELLATION POLICY

Cancellation Before Shipment:

If you wish to cancel an order or item(s) that have not been shipped yet, please contact our customer support team through email at support@houseofpraniv.com or call us on our helpline number +91 9967328028 (Mon-Sat 11 AM-6:00 PM).

Cancellation request in such cases will be processed, and the refund will be initiated within 7-10 business days.

Cancellation Post Shipment:

In case you wish to cancel an order that has already been shipped but has not yet been delivered, please get in touch with our Customer Support team through email at support@houseofpraniv.com.

If an order has already been handed over to the courier company, they may still attempt delivery. In such a scenario, please do not accept the delivery of the order.

Once we receive the product back and verify its packaging/condition, we will initiate the refund process, and the amount will be refunded within 7-10 business days. You will be notified of the same via email.

Note: We reserve the right to cancel any order for any reason whatsoever, without any prior notice.